About the “BUY ON Aliexpress” Link

Website Links and AliExpress Affiliate Program Guidelines

I. Definitions and Scope

Website Links: Refers to all AliExpress URL links published, embedded, or directed through our website (HOCOX.COM), social media, email marketing, or other proprietary channels.

AliExpress Affiliate Program: Specifically denotes our participation in the “AliExpress Affiliate Program” operated by Alibaba Group. This involves promoting AliExpress platform products via designated tracking links and earning referral commissions based on completed valid transactions.

Scope of Application: This policy applies to all users (hereinafter referred to as “Consumers”) who access the AliExpress platform via our links and ultimately complete purchases.

II. Nature of Links and Allocation of Responsibility

Promotional Nature: The AliExpress product links published on our website are affiliate marketing links. As promoters, our primary responsibility is to display product information to consumers and provide access to the products.

Actual Seller: The actual seller on the AliExpress platform is solely responsible for all aspects of the transaction, including product sales, shipping, invoicing, and after-sales service. We are not the seller of the products, the inventory holder, or the service provider.

Platform Rules Take Precedence: All transactions completed through our links must comply with AliExpress's User Agreement, Transaction Rules, After-Sales Service Policy, and Privacy Policy. Consumers' purchasing activities on the AliExpress platform establish direct sales contracts with the platform's sellers.

III. After-Sales Service and Issue Resolution Process

As we do not directly participate in sales or logistics operations, after-sales service must follow the procedures below:

Responsible Party for After-Sales Service: For any issues related to product quality, discrepancies from descriptions, shipping delays, incorrect or missing shipments, returns/exchanges, repairs, or refunds, consumers should directly contact the corresponding seller on the AliExpress platform to negotiate a resolution or seek assistance through AliExpress's official dispute resolution mechanism.

Our Scope of Assistance:

Information Provision: Upon consumer request, we may assist within our capabilities by providing product links, store links, promotional details, etc., to facilitate communication between consumers and sellers or the platform.

Channel Guidance: We guide consumers on how to contact seller customer service, initiate refund/return requests, or utilize the platform's dispute resolution process via the AliExpress app or website.

Issue Escalation: If communication with the seller is unsuccessful, we may relay the issue to the AliExpress Alliance Manager to request platform attention. However, we cannot directly intervene in or adjudicate specific disputes, nor can we guarantee the outcome.

Matters We Cannot Handle: We cannot directly address the following matters:

Product pricing or inventory changes.

Modifying or canceling orders (after placing an order, contact the seller directly or use platform operations).

Directly issuing refunds or compensation.

Determining or executing specific return/exchange or repair solutions.

IV. General Terms

Commission Earnings: Our commission is calculated based on AliExpress Affiliate Program rules and is only generated when consumers access through our exclusive link and complete a valid purchase. Returns, refunds, or fraudulent orders may result in commission cancellation.

Pricing and Information: Product prices, promotions, inventory, and other details are maintained in real-time by AliExpress sellers and may change at any time. Information displayed on our platform may experience delays. Final pricing and product details are subject to confirmation on the AliExpress checkout page.

Privacy: Consumer shopping data on AliExpress is protected by AliExpress's privacy policy. We can only view anonymous aggregated promotional data (e.g., order volume, commission amounts) through the affiliate dashboard and cannot access consumers' personally identifiable information or detailed order details.

Link Validity: We strive to ensure the validity of promotional links but assume no responsibility for link ineffectiveness caused by AliExpress platform actions or seller actions such as product removal or link modification.

Summary Recommendations:
If you require any post-purchase support after shopping on AliExpress via our website links, please first contact the seller through the AliExpress order details page or use the platform's built-in “Dispute Resolution” / “Help Center” features. This is the most direct and effective resolution method.

Thank you for your understanding and support! Enjoy your shopping!